Support/ Managing your Order

Questions


How do I change my order?
If you want to change or cancel your order, reach out to our customer service at [email protected] We will do our best to accommodate your requests but we ship orders very quickly. Once your tracking has been generated, it may be too late for us to stop it from shipping, as it is likely already shipped out.
How do I manage my subscription?
You can manage your subscriptions by logging into our store. Once you login, click “Manage subscription.” There you will be able make any changes you would like. If you still need help feel free to reach out.
How do I return my order?
Please return your X3 in its original packaging to the following address with a notation of the original order number which will act as your RMA: Jaquish Biomedical ATTN: RETURNS 108 New Mohawk Road Nevada City, CA 95959 Please note that your items must be postmarked back to us within 30 days from the date you originally received them in order to …
What’s your return and guarantee policy?
Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase, simply contact our Customer Service department at [email protected] within 30 days of delivery for a Return Merchandise Authorization (RMA) number. Please note that Gift Cards are not eligible for return/refund. For full details, see our return policy
Where's my order?
Once we ship your order, we will send you an email containing your tracking information. If you don’t see it in your inbox, check your spam folder in case it ends up there. If you still have trouble finding your tracking information, reach out to our customer service at [email protected] and we will assist you with your order. You can …