Why does my X3 band look worn, frayed, or torn?

Latex is a soft material, and as such, it can take little nicks and scratches on the first layer facing the outside. This is no cause for alarm and the difference is purely cosmetic.

Think about a new set of tires. They look great the day you buy the car, but after you drive 500 miles on them, then definitely don’t look new anymore. Still, they are good to drive another 40k miles on them.

If you believe your band is damaged beyond normal wear, please send a photo to customer service and we can look at its condition.

For a more in depth explanation: #